SHIPPING INFORMATION


We ship the majority of our domestic and international orders with a fully-tracked service via DPD because they are the most innovative parcel carrier around. Thanks to their industry-leading Predict service, they provide our domestic customers, with a one hour delivery window, notified by SMS and email (if entered at checkout), so you don't have to wait in all day.

What's more, it enables you to watch the progress of your delivery on a real-time map, all the way down to a final 15 minute timeslot. They even tell you the name of the DPD driver, as well as the position in their delivery queue. The short video below explains it better:

All orders placed before 3PM GMT are dispatched the SAME DAY. Orders placed after 3PM GMT are dispatched on the Next Working Day.

Gilboy's cannot be held liable for any loss, damage, cost or expense related to any delay in shipment or delivery. If you receive a damaged or incorrect shipment, please contact us as soon as possible to resolve the issue. For damages/defect, we will require photo documentation to process claims.

SHIPPING RATES

All orders over £20 shipping to an address in the UK receive free shipping. Unfortunately, we are unable to offer free shipping for international orders and Gilboy's is not responsible for customs fees, taxes, or duties incurred by importing goods.

International shipping for orders over 0.5kg and up to 5kg is provided at a reduced rate of £13.49 GBP and £2.80 GBP for orders under 0.5kg.

There may be some countries where shipping is not available - please contact us on +441803762763 to arrange shipping via an alternate provider.

DELIVERY TIME

DOMESTIC UK

All orders received on a weekday before 3PM GMT are dispatched from our workshop the SAME DAY.  

INTERNATIONAL

The transit time for international shipments varies based on the point of export and the destination country or region. To be sure, allow for international deliveries to take between 9-24 days. Customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient of your order and will vary from country to country. Contact your local customs office for details. Unfortunately we are not able to influence local delivery practices. The arrival times shown for International shipping indicate the amount of time it will take for your order to reach your courier office. The time it takes to get your order from the local courier to your address can vary widely from country to country. Delivery may be delayed by customs/import duties and local postal requirements.

The customer assumes responsibility for any additional charges on rejected packages. Gilboy's is not responsible for customs fees incurred from imported goods. Any shipping charges incurred due to exchange or returns for store credit are the responsibility of the customer.

We work hard to keep our shipping rates reasonable while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding.

*International packages shipped using DPD cannot be tracked once they reach international customs, therefore Gilboy's will not be held responsible for any lost or stolen packages.

Delivery time estimates

 Region Estimated Delivery
North America
Orders can take 7-10 days to reach mainland USA addresses due to customs processing.

France & Germany

3-4 days

Italy & Spain

4-5 days

Luxembourg & The Netherlands

3 days

Russia

25 days

Hong Kong & Singapore

5-7 days

Australia

7-10 days

South Africa

6-9 days

 
ORDER CANCELLATIONS

This is very unlikely to happen to you, but we do occasionally cancel orders due to suspicion of fraud. If we do cancel your order, we will contact you immediately with an explanation.